Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
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In case of loss or damage, the laundry will be liable for no more than 5 times the listed cleaning price or 10 times the listed dry-cleaning price of the article in question. Any claim must be made within 24 hours of the return of the article to the hotel from the laundry and must be accompanied by the article and the original laundry docket. Any article on which claims are made will be permanently retained by the laundry. The laundry is not responsible for: a) buttons and ornaments that cannot stand cleaning or pressing or
b) shrinkage, stretch or wear and tear normally resulting from the process of cleaning.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.